Delivery & FAQS
Please see below more information about delivery costs, including no Highlands and Islands surcharges, and frequently asked questions.
For returns information please see link in footer.
Delivery
There is no minimum order, or click and collect charges.
We deliver to all corners of the UK, including the Highlands and Islands*.
We aim to pack orders for despatch within two working days of being placed. If your order is urgent, do let us know, and we will get it ready for collection, or sprint up the street to our local Post Office just as fast as we can!
You are able to make delivery choices at checkout. We offer the option of pick up in store, or tracked and insured delivery by Royal Mail or Parcel Force. If another option is necessary or better, we will be in touch.
*Letters, small and medium sized parcels can be sent for the same price UK wide, including anywhere in the Highlands and Islands. There is no Highland or Island surcharge applied for sending larger parcels from the our shop in the Highlands to anywhere in the UK except to Northern Ireland, Isle of Man or Isles of Scilly.
In the real world, there is no such thing as "free delivery"; people need to be paid. We try to keep our delivery charges as fair as possible by basing them on current postage rates for actual pack weight and size. If there is a discrepancy over £1.50 between charged for and actual postage, we will refund the difference.
We re-use packaging rather than charge for it, but can gift wrap what is inside if needed, and write the card too, in our very best handwriting of course.
If you require anything shipped outside the UK, please email us to enquire. Delivery charges outwith the UK do not include customs duty, local taxes or handling charges.
Please email any other questions about delivery.
Our email is: hello@alchemistgallery.co.uk
FAQs
Customer Service
Thank you for visiting Alchemist Gallery’s online shop, we appreciate your support.
We want you to be happy with both your purchases and the service you receive from us. If you have any questions, please email: hello@alchemistgallery.co.uk
We are open 10 am to 5pm, Monday to Saturday, selling from a bricks and mortar shop as well as online.
Our small team may not be able to reply immediately, so please bear with us if necessary.
Products & Stock
Online product images are for illustrative purposes only; due to limitations in colour depiction or the handmade nature of many items, they may vary slightly from those shown or described.
Small variations or imperfections can be part of their original or unique nature. If you need further information before purchase, contact us by email.
All items are subject to availability. We will inform you as soon as possible if any products in your order become unavailable and offer alternative options.
Gift Cards
When a gift card is purchased online, recipients receive an email containing:
unique gift card code, barcode and current balance.
Gift cards can be used in store or online, over multiple orders until fully redeemed. The remaining balance will be visible. Where an order total exceeds gift card amount, another payment method will be needed to pay the balance.
It is only possible to use one gift card per order online. If you have more than one card you want to use at the same time, please present these in-store, or email us for further help.
Returns, Damages, Incorrect Orders, and Goods Not Received. Please see here.