Breakage Claims, Incorrect Orders, and Goods Not Received
If goods supplied are damaged or incorrect, you must notify us by 4:00 pm on the day after delivery. Retain all original delivery packaging and damaged
items until the issue is reported and a resolution is agreed upon. You may sign for a delivery as "damaged" if the box arrives in poor condition or refuse
the order, which will then be returned to us. In both cases, you must still inform us by 4:00 pm the next working day.
If goods sent with a tracked delivery option are not received within 7 working days of the order/invoice date, please notify us immediately.
Notifications of breakage, incorrect orders, or non-delivery must be made by email (hello@alchemistgallery.co.uk) and specify if you prefer replacement or refund. Proof of purchase is required.
Once these conditions are met, our obligation is to arrange for replacement of undelivered or damaged goods. Refunds will be provided at our discretion.
Order Cancellation
You have the right to cancel your order within 14 days of delivery. Please notify us via email (hello@alchemistgallery.co.uk). After notification of cancellation, you have an additional 14 days to return the goods in their unused, original condition. You have a legal obligation to take reasonable care of goods while they are in your possession. If the entire order is returned, we will also refund the inital outbound shipping charges. You are responsible for any postage costs incurred when returning goods to us. A refund will only be issued after the returned items have been inspected and confirmed to be in perfect, unused condition.
Certain items are exempt from being returned: gift vouchers, earrings due to hygiene reasons, goods that have been made to your specification or are clearly personalised, and any items reduced in a sale.
Return Address
Alchemist Gallery
48 High Street
Dingwall
Ross-shire
IV15 9HL
Scotland, UK
Returns must be delivered to this address only. Ensure adequate postage and tracking is paid and use suitable packaging. If we deem the packaging
unsuitable, and as such results in damage to goods or extra charges, we may refuse a refund.
